WHAT’S NEW IN 2.1?

UNLIKE THE REST OF THE GLOBE, THINGS HAVE IMPROVED IN MAPS WORLD.

“PENDING” CREDITS

Previously, credits would be deducted from your balance at the time a booking was created, no matter when the session was scheduled to occur. The problem with this is that you could potentially be in an expensive overage situation now, unable to use future credit allotments to pay for the future bookings.

Solved! Credits are now deducted during the month the session occurs.

This also created the need for “pending” credits…a way to plan for the credit cost of future sessions. You can see these in the credit chart and grid on the Dashboard.

Please though…don’t spam the calendar, holding a bunch of possible future dates. It’s tempting, we know! More on this in the Cancellation/Refund section below.

REAL-TIME BALANCEs

Your Dashboard now displays not only your current credit balance, but also credit usage history, rollover, overage, projections, AND the dollar cost associated with these. Of particular note is that any overage payment due for using extra credits is automatically calculated and available for you to check in (almost) real time.

The Dashboard can take up to 24 hours to update. If anything seems amiss after that, Slack Filson!

MEMBERSHIP PAUSE OPTION

Maybe you’re going on tour. Maybe you need to care for an ailing relative. Maybe you’re getting an eyebrow transplant in Istanbul. Whatever the reason, there may come a point where you need your MAPS membership to just chill for a couple months.

We can accommodate! Members can elect to pause their membership one time per rolling 12-month period, for up to three months. Your credit balance will be frozen on the first day of the the next month, and remain untouched until the 1st day of the resumed month. Example:

  • On September 20th, you say, “pause for two months”.

  • Pause begins Oct 1st.

  • Membership resumes Dec 1st.

During the paused months, there will be no dues collected, and no credits expire. However, you will be unable to schedule or conduct any sessions while on pause (but you can schedule sessions for after the pause period, or choose to come off pause early).

That said, please don’t pause. Life is better when you’re around.

CANCELLATION/Refund POLICY OFFICIALLY IN EFFECT JULY 1

Cancellation policies suck. We’re adverse to paying for things we don’t get, and so that’s why we’ve been tepid about enforcing this. But it’s time. MAPS has a responsibility to all our members to keep the calendar clean & clear for everyone. Being slow to take a time slot off the calendar can really mess someone else up.

You may be entitled to a refund of credits for canceled sessions, according to this schedule (rules apply in top-down priority order):

  • No refund for cancellations within 24 hours of session start time; then

  • 50% refund for cancellations within 72 hours of session start time; then

  • 75% refund for cancellations occurring 48 hours after the time booking was created (this is new*); then

  • 100% refund if booking cancelled within 48 hours of creation

The above timeline and refund amounts also apply to rescheduled sessions. As always, please cancel/reschedule sessions via the link in your booking confirmation email.

*Due to the introduction of “pending” credits, it’s now possible to spam the calendar, holding more future time slots than is necessary because your client can’t seem to decide on a date. But this boxes out other members. The 25% fee prevents anyone from bogarting all the good dates, and keeps the calendar clean & clear for everyone.

We have not charged anyone cancellation fees yet this year. We will for cancellations occurring after July 1.

We encourage you to talk with your clients to A) ensure they are informed of the updated refund policy, and B) accept responsibility when they cancel, so you are not stuck with the bill.

Of course, if you have an extraordinary circumstance outside your control that transcends mere scheduling logistics and don’t feel a fee should apply, let us know. Some examples of reasonable waivers are: your car getting swallowed by quicksand; waking up in a different city than you went to bed in; and TikTok.

MANAGE YOUR BILLING INFORMATION DIRECTLY

We love efficiency! We love security! And we all get both by rolling out Stripe’s customer portal to give you direct management of your billing information. Through the portal, you can:

  • Update personal information

  • Update payment information

  • Add your business tax ID

  • See payment history

For plan changes, pause, cancellations, please contact us directly via Slack.

UPDATED FAQs

Lastly, we’ve updated the FAQs. Check ‘em out!


Questions? Slack us!